Returns/exchange
RETURNS & STORE CREDIT
Returns are accepted within 2 days of delivery.
Approved returns will be issued as store credit only; no monetary refunds will be provided.
Original shipping charges are non-refundable.
Return shipping charges are borne by the customer.
Items must be unworn, unused, unwashed, and returned with original tags/packaging.
Items with makeup/foundation stains, perfume/body odour, damage, etc. won't be accepted.
Please inform us within 24 hours if your parcel shows "delivered" but you have not received it. Post that we will be unable to address the issue with our courier partner. Sale items and custom orders are strictly non returnable/exchangeable in any case
Claims for Damaged or Defective Products
“Please record a continuous unboxing video when opening your parcel. This is required to process claims for damaged, missing, or incorrect items.”
Please inspect your order upon reception and contact us within 72 hours with photos and videos if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
In this case, we will have the product collected. If you would like to exchange a faulty item, please be aware that we can ONLY replace it with the same product.
Mail subject line should have “RETURN – name – order number.”
Our team will inform you once we receive the return courier and confirm.
Steps for Exchange
- For size exchange, please mail bhashitajaiswal@gmail.com with your original order number along with all necessary details of the exchange within 72 hours of receiving the product.
-Mail subject line should have “EXCHANGE – name – order number.”
-The returned items need to be sent in the same condition they were received in, with the original packing and tags. Make sure there are no foundation stains or perfume smell.
If not, the unsaleable product will be sent back to the customer.
- Our team will inform you once we receive the courier and confirm the size change. The exchanged piece will be couriered back to your address once, with no additional courier charges.
- We only send the exchanged package once; any further exchanges will incur an additional shipping charge
-One size exchange is allowed per order.The first replacement shipment is complimentary.
Any further exchanges will incur applicable shipping charges.
-Exchange is subject to availability.If the required size is unavailable, store credit can be issued instead.
Custom Orders
Custom-made pieces are non-returnable and non-refundable.
Custom orders cannot be cancelled once production has started.
If there is a fit issue with a custom piece, alterations/size corrections can be discussed with the team.